Responsible gambling

Responsible Gaming at Metaspins

At Metaspins, we take responsible gaming seriously and strive to provide a safe and enjoyable experience for all our players. We understand that problem gambling can have serious consequences, not only on the individual but also on their loved ones.

To promote responsible gaming practices, we offer various tools and resources to help you manage your gaming activities. These include:

• Deposit Limits: Set customizable daily, weekly, or monthly limits to control your spending.
• Session Timeouts: Automatically log out after 30 minutes of inactivity to prevent prolonged gaming sessions.
• Self-Exclusion: Temporarily or permanently block access to your account for a set period.

We also encourage you to take regular breaks and practice good time management. Our platform offers various features to help you stay informed and control your gaming habits:

• Reality Checks: Receive reminders about your gaming session duration.
• Loss Limits: Request manual setting of loss limits via our support team.

If you or someone you know is struggling with problem gambling, we recommend seeking professional help from organizations such as the Curaçao-Based Resources (complaints.cgcb.cw) or International Resources like Gambler's Anonymous ().

Support for Problem Gamblers

We prioritize supporting players who are experiencing difficulties. Our dedicated team is available 24/7 to assist with:

• Account Management: Resolve issues related to account closure, fund withholding, or other concerns.
• Responsible Gaming Tools: Set up and manage deposit limits, session timeouts, and self-exclusion.

Prevention and Education

To promote responsible gaming practices, we provide educational resources on our platform. Familiarize yourself with the risks associated with problem gambling and learn how to identify signs of addiction.

Our Commitment

At Metaspins, we are committed to providing a safe and enjoyable gaming experience for all players. We strive to:

• Provide transparent information about our services and policies.
• Offer responsible gaming tools and resources.
• Foster a community that promotes healthy gaming habits.
• Collaborate with industry experts and regulatory bodies to stay up-to-date on the latest developments in responsible gaming.

Your Responsibility

Ultimately, it is your responsibility to gamble responsibly. We encourage you to:

• Set realistic goals and budgets.
• Monitor your spending and time management.
• Prioritize self-care and seek help when needed.

By working together, we can ensure a fun and safe gaming experience for everyone involved.